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FAQs: We Have Answers
We’ve gathered the most common questions about vehicle transport to make your experience smoother. If you need more details, we’re just a call away!
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Frequently Asked Questions
We’ve compiled answers to common questions about our services to help you get the information you need quickly. If you need further assistance, feel free to reach out!
What types of vehicles can your transportation company move?
We can move cars, trucks, SUVs, vans, motorcycles, and even some specialty vehicles like boats and RVs.
How do I book a vehicle transport with your company?
You can book online through our website or by calling our customer service team directly. We’ll gather some basic information about your vehicle and transport needs and provide you with a quote and expected pickup/delivery dates.
How far in advance should I book my vehicle transport?
We recommend booking at least two weeks in advance to ensure availability and the best possible rate. However, we can often accommodate last-minute bookings as well.
Is my vehicle insured during transport, and do I need to worry about regulations based on state or country?
Yes, your vehicle is fully insured during transport. Our carriers carry comprehensive insurance coverage to protect your vehicle against any damage that may occur during transport. Per our vetting process, all carriers go through a rigorous insurance check before approval.
Regarding regulations, we research and explain specific rules for each state or country, including prohibited items and enforced weight limits.
How long does it typically take to transport a vehicle?
Transit times vary depending on the distance of the transport and the specific route. However, most vehicle transports take between 5-10 days, with longer transit times for cross-country transports. Always consider your timeframe and choose a service that meets your needs.
Regarding regulations, we research and explain specific rules for each state or country, including prohibited items and enforced weight limits.
Can I track the progress of my vehicle transport?
Yes, we provide real-time tracking updates throughout the transport process so you can stay informed about the location and estimated arrival time of your vehicle.
Are there any restrictions on the items I can transport in my vehicle, and what documentation do I need?
We recommend removing all personal items from your vehicle prior to transport, as our insurance policy only covers damage to the vehicle itself. However, you may leave up to 100 pounds of personal items in the trunk or cargo area of the vehicle.
Please have all necessary paperwork ready, including vehicle registration, proof of insurance, and any required permits.
In what condition should my vehicle be in before it is transported?
We recommend that your car is in good working order and free of leaks or damage before it is transported.
What if my vehicle is damaged during transport?
If your vehicle is damaged during transport, our insurance policy will cover the cost of repairs or replacement, up to the policy limit. We will work with you to file a claim and ensure that any necessary repairs are made promptly.
Do you offer expedited shipping for urgent vehicle transport needs?
Yes, we offer expedited shipping options for customers with urgent vehicle transport needs. Contact us directly to discuss your specific timeline and transport requirements.
How much does it cost to transport a vehicle?
Transport costs vary depending on the distance of the transport, the type of vehicle, and any additional services required. For example, transport costs outside the continental USA can be higher due to distance and logistics.
We always provide an honest quote before sending it to our customers. Please feel free to contact us directly for a personalized quote based on your specific transport needs.
Will you help me with customs clearance if I'm shipping my vehicle internationally?
Absolutely! No need to worry—we can help you with customs clearance.
Do you offer storage services?
Yes, we do. We can offer storage services for your vehicle before or after transport.
What type of services do you offer, and what does each service entail?
We offer the following services:
- Door-to-door transport – We pick up your vehicle from your home or designated location and deliver it to your destination.
- Open carrier transport – The most affordable option, where your vehicle is transported on an open trailer with other vehicles.
- Enclosed carrier transport – A more expensive option that provides better protection from the elements and road debris.
- Expedited shipping – If you need your vehicle transported quickly, we can expedite shipping for an extra fee.
- Military vehicle transport – Specialized transport for military vehicles, often requiring special permits and handling.
- Classic car transport – Tailored transport for classic and antique vehicles requiring special care.
- Alaska and Hawaii Shipping – We handle the complexities of maritime shipping to Alaska and Hawaii, ensuring a smooth process.
What could prolong or delay the transportation of my vehicle?
Several factors can impact the transport timeline:
- Weather conditions – Severe weather can delay shipments, especially for Alaska and Hawaii.
- Logistics and regulations – Transporting vehicles overseas requires coordination of land and sea transport, which can cause delays.
- Mechanical issues – While rare, unexpected vehicle issues in transport can slow down delivery.
We Are Transport On Demand is highly trained in maritime transportation, ensuring your vehicle reaches its destination efficiently despite any challenges.
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